Customer Service

Providing good customer service is essential for organisations to maintain and build rapport with clients; learning these vital skills equips you with the knowledge of how to deal with enquiries and requests appropriately, positively and efficiently.

The skills valued and taught by this customer service Apprenticeship are transferable within many different job roles across the wide range of business sectors. Job titles where the role is dedicated primarily to customer service related responsibilities include:

• Customer Service Trainees / Assistants
• Representative
• Receptionist
• Service Provider (hair dresser, financial services etc.)
• As well as any other roles encouraging customer engagement

In most professions, some degree of customer service is required to varying extents, and on completion of the course you will be capable and above all confident in communicating with customers on a face-to-face, telephone or written basis enabling you to resolve issues and promote the business and its products/services.